@article{10.1109/ICCBSS.2008.14,
author = {Slinger Jansen and Sjaak Brinkkemper and Remko Helms},
title = {Benchmarking the Customer Configuration Updating Practices of Product Software Vendors},
journal = {iccbss},
volume = {0},
year = {2008},
isbn = {978-0-7695-3091-8}, 
pages = {82-91},
doi = {http://doi.ieeecomputersociety.org/10.1109/ICCBSS.2008.14},
publisher = {IEEE Computer Society},
address = {Los Alamitos, CA, USA},
}